AquaPhoenix Scientific, LLC & Related Websites Privacy Policy
Last Updated: May 8, 2026
Introduction
AquaPhoenix Scientific, LLC (“AquaPhoenix,” “we,” “us,” or “our”) is committed to protecting the privacy of our users’ Personal Information (as defined below). This Privacy Policy describes how we collect, use, retain, disclose, process, and transfer your Personal Information when you use any website owned or operated by AquaPhoenix or its affiliates that links to, references, or displays this Privacy Policy (collectively, the “Sites”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. “Personal Information” is generally known as information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, postal address, telephone number, location data, online identifiers, device identifiers, demographic information, payment or credit information, employment description, biometric data, identity documents, photographs or other media files, user-generated content, or browsing and interaction data, and that is not otherwise publicly available. Please note that the definition of Personal Information depends on your citizenship and physical location and may include other types of information. Only the legal definition that applies to your physical location will apply to you under this Privacy Policy.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time, and we will provide notice of any such changes as required by law. The date this Privacy Policy was last updated is identified at the top of the page. We will notify you of changes by updating the “Last Updated” date and posting the updated Privacy Policy on the Sites. You should check the Sites periodically to see the current Privacy Policy and any changes we have made to it. If you do not agree with this Privacy Policy or any changes to it, you should not use or access the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any Personal Information about children under 18 years of age. If we learn that we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you are the parent or guardian of a child who has provided us with their Personal Information, you may contact us using the contact details set out below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) Personal Information of individuals under 18 years of age.
Your Personal Information We Collect
The information that we collect and use varies depending on how you interact with our Sites and Services. In addition to the specific uses described below, we may use any of the information we collect for the purposes described in the “How We Use Your Personal Information” section of this Privacy Policy.
Information You Provide to Us. You may provide us with the following Personal Information:
Payment Information
You may provide your credit card number and billing information when you make a purchase on our Sites. When you place an order on our Sites, we will share your payment information with our third-party payment processor, The Sage Group. The Sage Group will use and process your payment information according to its own privacy policy, available at https://www.sage.com/company/p.... We will have no liability for any data processed by The Sage Group.
Information We May Automatically Collect
When you visit our Sites and use our Services, we may automatically collect certain information about your device and usage, including information about your web browser, IP address, time zone, operating system, access times, and referring URLs. Additionally, we may collect information about the individual web pages you view, what websites or search terms referred you to our Sites, and information about how you interact with the Sites. We collect this information using the following technologies:
We use WebFX, a third-party marketing software that may set cookies or otherwise collect information about your internet usage when you browse the Sites. You may opt out of WebFX tracking by adjusting your browser cookie settings to block third-party cookies or by using the Global Privacy Control signal described below. To opt out of interest-based or targeted advertising facilitated by third-party tracking technologies used on the Sites, you may visit the Digital Advertising Alliance's opt-out page at https://optout.aboutads.info or the Network Advertising Initiative's opt-out page at https://optout.networkadvertis... further details about cookies, please see the “Privacy Technology Practices” section below.
Information Collected from Other Sources
We may obtain Personal Information from third parties and combine it with information we collect through the Sites or our services. For example, we may have access to certain data from third-party social media services if you create or log into your account through such services or otherwise provide us with access to data from those services.
Sensitive Personal Information
In certain circumstances, we may collect sensitive categories of Personal Information, such as identification documents, precise geolocation data, or biometric information. Where required under applicable law, we will collect and process such sensitive Personal Information only with your explicit consent. If you choose not to provide consent or withdraw your consent for the collection of sensitive Personal Information, we may not be able to provide you with certain features, services, or information that rely on the processing of such data.
How We Use Your Personal Information
When you interact with the Sites we use a variety of technologies to process data. In some instances, that data may be your Personal Information. The legal bases we rely upon to process your Personal Information include: (a) the performance of a contract with you (e.g., to fulfill your orders and provide the Services); (b) our legitimate interests (e.g., to improve the Sites, to detect fraud, and to conduct analytics), provided that such interests are not overridden by your rights and interests; (c) your consent, where you have provided it (e.g., for marketing communications); and (d) compliance with a legal obligation to which we are subject. Where we rely on your consent as the legal basis for processing your Personal Information, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to such withdrawal. Where we rely on legitimate interests, we will carry out a balancing test to ensure that your interests, rights, and freedoms do not override our legitimate interests. You may contact us for further information regarding the specific legal basis we rely upon for each processing activity. We may use the Personal Information we collect about you for a variety of purposes, including to:
Sharing Your Personal Information
We may share your Personal Information with the following categories of recipients:
(a) Affiliates and Subsidiaries. We may share your Personal Information, including identifiers, contact details, commercial information, and account information, with our affiliates and subsidiaries for purposes consistent with this Privacy Policy.
(b) Service Providers. We may share your Personal Information, including identifiers, contact details, commercial information, internet or electronic network activity information, and geolocation data, with third-party service providers that perform services on our behalf, such as hosting, data analysis, payment processing, order fulfillment, information technology, customer support, and analytics providers. Such third parties are bound by contractual obligations to keep Personal Information confidential and to use it only for the purposes for which we disclose it to them.
(c) Payment Processors. We may share your payment and billing information, including your name, billing address, and credit card number, with our third-party payment processor as described in the "Payment Information" section of this Privacy Policy.
(d) Marketing and Advertising Partners. We may share your identifiers, internet or electronic network activity information, and commercial information with marketing and advertising platforms to facilitate marketing communications and analytics on our behalf.
(e) Professional Advisors. We may share your Personal Information, including identifiers, contact details, commercial information, and professional or employment-related information, with professional advisors such as lawyers, auditors, and insurers where necessary in the course of the professional services they render to us.
(f) Business Successors. In the event of a merger, acquisition, reorganization, bankruptcy, dissolution, sale of all or a portion of our assets, or similar transaction or proceeding, your Personal Information may be among the assets transferred or disclosed to the acquiring entity or successor. In such circumstances, we will use reasonable efforts to require the recipient to honor this Privacy Policy or notify you before your Personal Information becomes subject to a different privacy policy.
(g) Customer Relationship Management Providers. We may share your identifiers, contact details, and commercial information with customer relationship management providers to facilitate our business operations and improve our Services.
Notwithstanding the foregoing, we may disclose your Personal Information, including any of the categories described in this Privacy Policy, to third parties in the following circumstances: (a) to comply with applicable law, regulation, legal process, or enforceable governmental request, including court orders, subpoenas, or other lawful requests by public authorities; (b) to cooperate with law enforcement agencies or other governmental authorities in connection with investigations or other legal proceedings; (c) to enforce our terms of service, this Privacy Policy, or other agreements, including investigation of potential violations thereof; (d) to detect, prevent, or otherwise address fraud, security, or technical issues; (e) to protect the rights, property, or safety of AquaPhoenix, our users, or the public, as required or permitted by law; or (f) where disclosure is otherwise necessary to establish, exercise, or defend legal claims.
Data Retention and Deletion
We may retain your Personal Information for a period of time consistent with the original purpose of collection outlined in this Privacy Policy. We determine the appropriate retention period for data on the basis of the amount, nature, and sensitivity of your Personal Information processed, the potential risk of harm from unauthorized use or disclosure of your Personal Information, and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements, such as applicable statutes of limitation.
After expiry of the applicable retention periods, your Personal Information will be deleted. If there is any Personal Information that we are unable, for technical or legal reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.
If you wish to deactivate your account or obtain further information on applicable data retention policies and periods, please contact us via email at info@aquaphoenixsci.com, or via phone at 866-632-1291, but note that we may retain certain data as required by law or for legitimate business purposes. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Transfer to Other Countries
We, along with our affiliates and trusted third-party providers, may process your Personal Information in countries other than your home country. The data privacy laws in these countries may differ from, and potentially offer less protection than, those in your home country. Data collected within the European Economic Area, the United Kingdom, and Switzerland may be transferred to and processed by third parties located outside of those jurisdictions. Similarly, Personal Information collected from individuals in Australia, Canada, and New Zealand may be transferred to and processed in other countries. In such instances, we will ensure that the transfer of your Personal Information is carried out in accordance with applicable privacy laws and that appropriate contractual, technical, and organizational measures are in place, such as the Standard Contractual Clauses approved by the EU Commission, the UK International Data Transfer Agreement or Addendum (as applicable), or other transfer mechanisms recognized under applicable law. Before transferring Personal Information across borders, we will take reasonable steps to ensure that the recipient provides a comparable level of protection as required under the applicable data protection laws of your jurisdiction.
Use of Artificial Intelligence Services
We may use artificial intelligence (“AI”) and machine learning tools and services provided by third parties in connection with our business operations, including but not limited to customer support, content generation, data analysis, customer relationship management, and internal process optimization. Such AI tools may include, without limitation, Microsoft Copilot and HubSpot. When we use AI services, your Personal Information (including your email address, phone number, and other contact details) may be processed by such tools for the purposes described in this Privacy Policy. AI tools may associate your email address and contact information with customer actions, such as meetings, email communications, and other interactions, in order to facilitate customer relationship management and improve our Services. Additionally, AI tools may summarize, analyze, and aggregate data derived from your Personal Information for internal business purposes, including reporting, trend analysis, and operational optimization. We do not use AI for automated decision-making that produces legal or similarly significant effects concerning you. No decisions regarding your eligibility for services, employment, credit, or any other material determination are made solely by AI without human review and oversight. Any AI service providers that process your Personal Information on our behalf are bound by contractual obligations to maintain the confidentiality and security of such data and to process it only in accordance with our instructions and applicable data protection laws.
Promotional Emails
You may sign up to receive email marketing messages from us. You may opt out at any time by clicking the “unsubscribe” button in the emails you receive. Please note that even if you opt out of receiving marketing emails, we may still send you a response to any “Contact Us” request as well as administrative emails (for example, in connection with a password reset or account update) that are necessary to facilitate your use of the Sites. You have the right to object to the use of your Personal Information for direct marketing purposes by emailing us at info@aquaphoenixsci.com. We will respond to your objection in accordance with the law that applies to you.
Privacy Technology Practices
We use cookies and similar tracking technologies to collect and use Personal Information about you. Cookies are small files that a website or its service provider transfers to your device through your web browser (if you allow) that enable the website’s systems to recognize your browser and capture and remember certain information. We use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until you delete them). We also use other technologies such as clear gifs, pixel tags, and web beacons to collect information about our users in order to help us deliver better service and user experience. Clear gifs, pixel tags, and web beacons are small, transparent image files or code snippets embedded in web pages or emails that allow us to track whether a page or email has been viewed, to record the time and date of such viewing, and to collect information such as your IP address and browser type. Unlike cookies, these technologies cannot be disabled through browser cookie settings alone. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about traffic and interaction with the Sites. Most web browsers are initially set up to accept cookies. You may manage or disable cookies through your browser settings by accessing the privacy or security settings in your browser (for example, in Google Chrome, navigate to Settings > Privacy and Security > Cookies and other site data; in Mozilla Firefox, navigate to Settings > Privacy & Security > Cookies and Site Data; in Safari, navigate to Preferences > Privacy; and in Microsoft Edge, navigate to Settings > Cookies and site permissions). Please note, however, that disabling or deleting cookies may affect the functionality of the Sites, and certain features, such as your shopping cart and saved preferences, may not function properly if cookies are disabled. To limit the collection of information through clear gifs, pixel tags, and web beacons, you may disable the loading of images in your browser or email client settings, or use browser extensions designed to block tracking pixels; however, doing so may impair the display and functionality of certain content on the Sites and in our email communications. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org...;
Opt-Out of Tracking for Advertising and Profiling Purposes
To the extent that we or our third-party service providers, including WebFX, use cookies or similar tracking technologies for advertising, marketing, or profiling purposes, you may opt out of such tracking by taking one or more of the following steps: (a) adjusting your browser settings to block or delete third-party cookies, as described above; (b) enabling the Global Privacy Control ("GPC") signal in a supported browser or browser extension, which we will honor as required by applicable law; (c) visiting the opt-out pages provided by industry self-regulatory organizations, such as the Network Advertising Initiative (https://optout.networkadvertis...) or the Digital Advertising Alliance (https://optout.aboutads.info), to opt out of interest-based advertising by participating companies; or (d) contacting us directly at info@aquaphoenixsci.com to request that your Personal Information not be used for advertising or profiling purposes. Please note that opting out of advertising or profiling tracking does not mean you will no longer see advertisements; rather, the advertisements you see may be less relevant to your interests. Additionally, certain opt-out mechanisms, such as browser-based cookie controls, are device- and browser-specific, meaning you will need to opt out on each device and browser you use to access the Sites.
Do Not Track Signals
Some browsers have incorporated “do not track” features. By using these settings, your browser may send a signal to our Sites not to collect tracking information. Please note that we do not currently alter our Sites' data collection and use practices when we see a “do not track” signal from your browser.
Global Privacy Control
Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to the websites you visit to opt out from certain types of data processing, including data “sales” and “sharing” as defined under applicable privacy laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.
Location Data Controls
We may collect location data, including geolocation data derived from your IP address or device settings, when you use the Sites or Services. You may control the collection of precise location data by adjusting the location settings on your device or browser. Disabling location services on your device will prevent us from collecting precise geolocation data, although we may still derive approximate location information from your IP address. If you wish to request deletion of location data previously collected, you may do so by contacting us at info@aquaphoenixsci.com or by calling us at 866-632-1291.
Data Security
We will take appropriate physical, technical, and organizational measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect your Personal Information both during transmission and while it remains in our possession. We offer the use of a secure server. All Personal Information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.
You may access your account information and our service only using an individual user ID and password. To protect the confidentiality of your information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your application when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
Third-Party Links and Features
Our Sites may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services. Our Sites may also include features from social media websites such as Facebook, Twitter, LinkedIn, YouTube, and other platforms. These features may collect your IP address and information about which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
Exercising Your Rights
It is always your choice whether or not to provide us with Personal Information. If you do provide Personal Information to the Sites, you are giving your voluntary and express consent to the collection, use, processing, retention, transfer, and disclosure of your Personal Information as described in this Privacy Policy. If you choose not to provide the requested information, you may not be able to access certain features or functions of the Sites.
Depending on the law that applies to you, you may have the right to request access to, correction of, or deletion of your Personal Information, or to request that your Personal Information be transferred to another person. If applicable, you may revoke your consent, object to, or block processing of your Personal Information, or otherwise exercise your rights by emailing a request to us at info@aquaphoenixsci.com or by calling us at 866-632-1291. We will respond to your request in accordance with the law that applies to you.
Your Personal Information that we processed prior to your request may not be deleted from our Sites’ system records but will be blocked from further processing without your permission. A request to revoke consent or block processing of your Personal Information may not apply to information collected by cookies or used internally to recognize you and/or facilitate your visits to the Sites, or to information we may keep to comply with legal requirements.
We will retain your Personal Information as long as necessary to facilitate your use of our Sites as described in this Privacy Policy. When you cancel your subscription to any product or service or delete your account, we will retain and use your Personal Information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”), provides you with certain rights regarding your Personal Information. This section describes your CCPA rights and explains how to exercise those rights. For purposes of this section, “Personal Information” has the meaning given in the CCPA and does not include information that is publicly available, deidentified, or aggregated.
Collection, Retention and Disclosure of Personal Information
In the preceding twelve (12) months, we have collected the following categories of Personal Information:
We retain each category of Personal Information listed above for as long as reasonably necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and in accordance with applicable legal, tax, and regulatory retention requirements.
The categories of third parties to whom we disclose Personal Information for a business purpose include: affiliates and subsidiaries, service providers, payment processors (including The Sage Group), hosting providers, analytics providers, marketing and advertising platforms, customer relationship management providers, professional advisors (such as lawyers, auditors, and insurers), business successors (in the event of a merger, acquisition, or similar transaction), and government authorities or law enforcement agencies (where required by applicable law or legal process).
Sources of Personal Information
We collect Personal Information from the following categories of sources: (a) directly from you (e.g., when you create an account, make a purchase, or contact us); (b) indirectly from you (e.g., through your use of the Sites); (c) from third parties (e.g., social media platforms, analytics providers, and advertising networks); and (d) from publicly available sources.
Business and Commercial Purposes for Collecting Personal Information
We collect and use Personal Information for the business and commercial purposes described in the “How We Use Your Personal Information” section of this Privacy Policy, including: (a) providing, maintaining, and improving the Sites and our services; (b) processing transactions and fulfilling orders; (c) communicating with you; (d) marketing and advertising; (e) detecting, preventing, and responding to security incidents and fraud; (f) debugging and repairing errors; (g) performing internal research and analytics; and (h) complying with legal obligations.
Sale and Sharing of Personal Information
We do not “sell” your Personal Information as that term is defined under the CCPA. We do not “share” your Personal Information for cross-context behavioral advertising purposes. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.
Your CCPA Rights
Subject to certain exceptions, as a California resident you have the following rights:
Exercising Your CCPA Rights
To exercise any of the rights described above, you may submit a verifiable consumer request to us by emailing info@aquaphoenixsci.com or by calling us at 866-632-1291. Only you, or a person you have authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. We will verify your identity before fulfilling your request by matching information you provide with information we have on file. We will respond to your request within forty-five (45) days of receiving it. If we require more time (up to an additional forty-five (45) days), we will inform you of the reason and the extension period in writing. You may make a verifiable consumer request for access or data portability no more than twice within a twelve (12) month period.
Authorized Agents.
You may designate an authorized agent to submit a request on your behalf. To do so, you must provide the authorized agent with written permission to act on your behalf, and we may require you to verify your own identity directly with us and confirm that you provided the authorized agent permission to submit the request.
Automated Decision Making Technologies
Automated decision-making technologies (ADMTs) are technologies that process Personal Information and use computation to execute a decision and either replace or substantially replace human decision-making, resulting in decisions made without human involvement. Decisions are significant when they result in the provision or denial of employment or independent contracting opportunities or compensation, education enrollment or opportunities, housing, healthcare services, or financial or lending services. Advertising is not a significant decision. We do not currently use ADMT to make significant decisions about applicants, so we do not provide ADMT access, opt-out, or appeal rights.
California “Shine the Light” Law
In addition to the rights described above, California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of their Personal Information by us to third parties for the third parties' direct marketing purposes. To make such a request, please contact us by email at info@aquaphoenixsci.com.
Your European and United Kingdom Privacy Rights
If you are located in the European Economic Area or the United Kingdom, the General Data Protection Regulation (“GDPR”) and the United Kingdom General Data Protection Regulation (“UK GDPR”), as applicable, provide you with certain rights in relation to your Personal Information. These rights may include:
For the purposes of the GDPR and the UK GDPR, AquaPhoenix Scientific, LLC is the data controller responsible for your Personal Information. To exercise these rights, you may log into your online account or contact us via email at info@aquaphoenixsci.com, or via phone at 866-632-1291. We try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to honor your request. Occasionally it may take us longer than one month if your request is particularly complex or you have made a number of requests, in which case we will notify you and keep you updated. You also have the right to lodge a complaint with a supervisory authority in the jurisdiction in which you reside or in which an alleged infringement of applicable data protection law has occurred. For individuals in the United Kingdom, the relevant supervisory authority is the Information Commissioner's Office (ICO), which can be contacted at https://ico.org.uk. For individuals in the European Economic Area, you may contact your local data protection authority.
Your Australian Privacy Rights
If you are located in Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) provide you with certain rights in relation to your Personal Information. You have the right to request access to the Personal Information we hold about you and to request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading Personal Information. We will take reasonable steps to ensure that the Personal Information we collect, use, and disclose is accurate, up-to-date, complete, relevant, and not misleading. We may disclose your Personal Information to overseas recipients, including service providers located in the United States and other countries where our affiliates and third-party providers operate. Before disclosing your Personal Information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information, or we will otherwise ensure that an exception applies. We will not adopt, use, or disclose a government-related identifier of an individual unless required or authorized by law. You may request access to or correction of your Personal Information by contacting us at info@aquaphoenixsci.com or by calling us at 866-632-1291. We will respond to your request within thirty (30) days. If we refuse your request for access or correction, we will provide you with a written notice setting out the reasons for the refusal and the mechanisms available to you to complain about the refusal. If you are not satisfied with our handling of your Personal Information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au. ;
Your Canadian Privacy Rights
If you are located in Canada, the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy legislation provide you with certain rights in relation to your Personal Information. We have designated a privacy officer who is accountable for our compliance with PIPEDA and applicable provincial privacy legislation. We will collect, use, and disclose your Personal Information only for purposes that a reasonable person would consider appropriate in the circumstances and only with your knowledge and consent, except where otherwise permitted or required by law. You have the right to: (a) be informed of the existence, use, and disclosure of your Personal Information; (b) request access to your Personal Information held by us; (c) challenge the accuracy and completeness of your Personal Information and have it amended as appropriate; (d) withdraw your consent to the collection, use, or disclosure of your Personal Information, subject to legal or contractual restrictions and reasonable notice; and (e) challenge our compliance with PIPEDA by contacting our privacy officer. We will retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected or as required by law. To exercise any of these rights or to contact our privacy officer, please contact us at info@aquaphoenixsci.com or by calling us at 866-632-1291. We will respond to your request within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca. ;
Your New Zealand Privacy Rights
If you are located in New Zealand, the Privacy Act 2020 and the Information Privacy Principles (“IPPs”) provide you with certain rights in relation to your Personal Information. You have the right to: (a) be informed of the purposes for which your Personal Information is being collected; (b) request access to your Personal Information held by us; (c) request correction of your Personal Information where it is inaccurate, misleading, or incomplete; and (d) request that we cease using your Personal Information where it is no longer necessary for the purpose for which it was collected. We will collect your Personal Information directly from you wherever reasonably practicable and will not keep your Personal Information for longer than is necessary for the purposes for which it may lawfully be used. We may disclose your Personal Information to overseas recipients, including service providers located in the United States and other countries where our affiliates and third-party providers operate. Before disclosing your Personal Information to an overseas recipient, we will ensure that the recipient is subject to the Privacy Act 2020, is subject to privacy laws that provide comparable safeguards to the IPPs, or has otherwise agreed to protect your Personal Information in a manner consistent with the IPPs. We will take reasonable steps to protect your Personal Information against loss, unauthorized access, use, modification, disclosure, or other misuse. We will not assign unique identifiers to you unless it is necessary for the purposes of carrying out our functions efficiently. To exercise any of these rights, please contact us at info@aquaphoenixsci.com or by calling us at 866-632-1291. We will respond to your request within twenty (20) working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand at https://www.privacy.org.nz.&nb...;
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using the information below.
You may contact us at:
Phone: 866-632-1291
